We are dedicated to the well-being and safety of every child by advocating for, and partnering with, our children, families and communities. If you have concerns or complaints about our service, let’s work together to resolve them. Firstly, we encourage you to make all attempts to resolve any issues with your worker immediately. We also have a formal process to review your complaints as required by the Child and Family Services Act by using our Procedures for Service Complaints form. Additional information is also available from the Ministry of Children and Youth Services